Privacy Policy

INTRODUCTION

This Privacy Notice details the measures taken by The Travel House T/A TTH Holidays, a company registered at 2A Cambridge Close, Harmondsworth, West Drayton UB7 0AN and incorporated in the United Kingdom, together with its affiliated trading names, to protect the privacy and confidentiality of your personal data.

We fully recognize and acknowledge the critical importance of safeguarding your personal information, and as such, we are dedicated to upholding the highest standards of privacy protection, ensuring the secure handling, processing, and storage of your data in strict accordance with applicable privacy regulations and best practices.

WHAT INFORMATION DO WE COLLECT AND WHY?

In order to perform our duties as a travel agent, including making and managing travel bookings on behalf of our customers, we need to collect, use, and disclose personal information. Throughout the course of our relationship, we may collect the following types of information:

a. Personal and Contact Details – This includes your title, full name, and contact information (such as address, telephone number, and email address), which are essential for managing your travel arrangements and communication.

b. Passport Information – Where required by the respective airline, we may collect your passport number, date of birth, and nationality to complete your travel bookings.

c. Payment Information – We collect payment details such as card number, security code, expiration date, and cardholder name to process payments for travel bookings.

d. Frequent Flyer and Travel Preferences – If applicable, we may request your frequent flyer number, car rental program preferences, and hotel room preferences to ensure your travel arrangements are tailored to your preferences.

e. Dietary Requirements and Health Information – If necessary, we may ask for details regarding your dietary needs or any health issues that are relevant to your travel arrangements. This information may be shared with relevant travel service providers (e.g. accommodation or tour operators) to accommodate your needs.

f. Website Form Submissions – When you fill out forms on our website, we may collect information such as your email address, how you heard about us, and your travel preferences. This information may be used to send you updates on our latest offers and products.

g. Call Recordings – For purposes of quality control and staff training, some of your calls with us may be recorded.

h. Social Media Interactions – By interacting with the social media features available on our website (such as Facebook, Twitter, or Instagram), you agree to abide by the respective privacy policies of these social media platforms.

i. IP Address and Cookies – When you visit our website, our servers may automatically collect information about the device and network you use to access our services, including your IP address, to improve user experience and for analytical purposes.

This information allows us to provide you with tailored services, process your bookings efficiently, and ensure that we meet your specific travel needs.

We primarily collect your personal data through the information you provide during our interactions with you. The data mentioned above may be collected from the following sources:

a. Purchases and Inquiries – Information generated when you make a purchase or inquire about a travel arrangement, whether through phone, email, or our website.

b. Marketing Subscriptions – When you subscribe to receive marketing communications from us, such as e-newsletters or promotional updates.

c. Customer Service Interactions – Information gathered when you contact our customer services team for assistance.

d. Competitions and Promotions – Information collected when you enter competitions or register for promotional offers.

In some cases, it may be necessary for us to collect personal information from a third party. This includes situations where someone else makes a travel booking on your behalf, such as for a family or group booking, or a booking arranged by your employer. In such cases, we will rely on the authority of the person making the booking to act on behalf of any other traveler included in the reservation.

If you make a booking on behalf of another person (e.g. a family or group booking, or a booking for an employee), you confirm that you have obtained the consent of the other individual to allow us to collect, use, and disclose their personal information in accordance with this Privacy Notice.

HOW WE USE YOUR PERSONAL DATA AND THE LEGAL GROUNDS FOR DOING SO

We rely on the following legal bases to process your personal data:

a. To Provide You with Our Products or Services We use your personal data when it is necessary to fulfill our contract with you, including:

  • All activities related to delivering the product or service, such as handling inquiries, processing bookings, and post-travel communications
  • Managing your bookings and ensuring smooth operation
  • Sharing your personal information with business partners and service providers, including airlines, hotels, and ground agents

b. With Your Consent or Explicit Consent

We rely on your consent for the following activities:

  • Direct marketing communications
  • Profiling and other automated decision-making processes
  • Processing special categories of personal data, such as health information or criminal records, where required by law

c. To Comply with Our Legal Obligations

We process your personal data when it is necessary to comply with applicable laws and regulations.

d. For Our Legitimate Interests

We may also process your data when it is in our legitimate interests to do so, including:

  • Conducting market research and analysis to improve our services
  • Direct marketing communications, including customer profiling, to offer you products and services that we believe align with your interests. We may contact you via email, phone, post, or digital channels (e.g., Google Display Network/Custom Match, Facebook Custom Audiences).
  • Sharing your personal data with partner organizations to operate our business or fulfill legal and regulatory obligations that apply to our operations.

In all cases, we take appropriate measures to protect your personal data and ensure that it is used in compliance with applicable privacy laws.

WHO MAY WE DISCLOSE YOUR PERSONAL DATA TO?

We may share your personal data with the following entities:

a. Primary Suppliers – These are the service providers directly involved in fulfilling your travel reservation, such as airlines, hotels, tour operators, transfer providers, cruise lines, car rental agencies, and activity providers.

b. Third-Party Reservation Makers – If an individual makes a booking on your behalf, such as for a family, group, or employer, we may share your personal information with that person to facilitate the booking.

c. Service Providers – We may share your personal data with third parties who provide services on our behalf, including payment processors, credit card processors, business analytics providers, and fraud prevention services.

d. Legal Requirements – We may disclose your personal data as required or permitted by applicable law, or as necessary to comply with legal obligations.

e. International Transfers – The Travel House Ltd. T/A TTH Holidays is a global business with operations outside the European Economic Area (EEA). To fulfill your travel booking and perform related administrative, advisory, and technical services (including data storage and processing), your personal information may be shared with our overseas affiliated entities. We will ensure that any international transfers are either necessary for the performance of a contract between you and the overseas recipient or are protected by suitable safeguards as required by local data protection laws.

ARE YOU OBLIGATED TO GIVE US YOUR PERSONAL DETAILS?

In cases where providing personal information is not mandatory for the delivery of our products or services, we will clearly communicate this to you. However, please note that we will not be able to offer you our products or services if you fail to provide certain essential information.

OUR PROMOTIONAL COMMUNICATIONS AND YOUR PREFERENCES FOR MARKETING

We may utilize your home address, telephone number(s), email address, and social media channels (such as Facebook, Google, and messaging services on other platforms) to communicate with you in accordance with the marketing preferences we have recorded for you. These communications may include, but are not limited to, promotional offers, updates, and relevant information pertaining to our services.

You have the right to withdraw your consent or request that we cease all marketing communications at any time. To do so, you may contact us using the details provided at the end of this privacy notice, or those specified within the individual communication you have received.

YOUR PRIVILEGES

Here is a list of the rights you have concerning the personal information we process:

a. Obtain confirmation from us regarding whether we are processing your personal data, and, if so, to access specific details about such processing.

b. Request access to the personal data we hold about you, including the purposes for which it is being processed, the categories of data, and any third parties with whom it is shared.

c. Request rectification of any personal data that is inaccurate or incomplete, ensuring that your information is kept accurate and up to date.

d. Request the erasure of your personal data when there is no legitimate or compelling reason for its continued processing, in accordance with applicable data protection laws.

e. Withdraw your consent at any time, where we are relying on your consent as the basis for processing your personal data, without affecting the lawfulness of processing based on consent before its withdrawal.

ENSURING THE SECURITY OF YOUR DATA

We implement both technical and organizational safeguards to protect your personal data, such as:

  • Secure Servers: Your personal data is stored on secure servers, minimizing the risk of unauthorized access.
  • SSL Encryption: Our website employs SSL technology (indicated by a lock icon or green address bar in your browser), ensuring that all communications between your browser and our website are encrypted.
  • Payment Protection: When transmitting credit or debit card information, we employ cryptographic protocols for security. Please note, however, that we do not store your card details and are not directly responsible for them; third-party payment processors, who act as the controllers of your card information, handle this securely.

While we make every reasonable effort to protect your data, please be aware that internet- based communications are not entirely secure, and we cannot guarantee the absolute security or integrity of data transmitted to or from us online. Should you have any specific concerns regarding your information, please do not hesitate to contact us.

IP ADDRESSES

Upon visiting our website, engaging with our mobile applications, or opening communications from us, our servers may automatically log information pertaining to your device and network connection, including but not limited to, your Internet Protocol (IP) address.

The collection of IP addresses enables us to track and compile anonymized data for analytical purposes. This includes assessing the types of devices and browsers utilized, as well as identifying the geographic regions from which users interact with our site. Such data assists in optimizing the user experience and enhancing the security and functionality of our digital platforms.

DIGITAL TRACKING SYSTEMS / COOKIE DATA

The internet pages of The Travel House Ltd. T/A TTH Holidays employ cookies, which are small text files stored within a computer system via an internet browser. These cookies facilitate a more seamless and tailored user experience on our website, enabling functionality and features that would be inaccessible without their implementation.

In addition to these first-party cookies, we may engage anonymized third-party web analytics services across our websites and mobile applications, such as Google Analytics. The analytics providers overseeing these services leverage technologies, including cookies, to assist us in gathering insights into visitor interactions and usage patterns. This data enables us to analyse and enhance the effectiveness, functionality, and overall user experience of our digital interfaces.

RECORD RETENTION

The retention of your personal information is governed by the following principles:

  • Service Provision and Claim Period: We retain data for as long as it is essential to deliver our goods and/or services to you.
  • Legal and Regulatory Adherence: Retention durations are aligned with applicable statutory and regulatory directives, as well as sector-specific guidance that may dictate data storage requirements.
  • Business Necessity: We also hold data as long as it serves our legitimate operational interests and supports ongoing business functions.

Personal data is maintained strictly for the duration necessary to fulfill its intended purpose. Upon reaching the end of this retention period, we undertake one of the following actions based on the future utility of the data:

(1) anonymize the information to allow for its continued use in analytical and statistical contexts

(2) Pseudonymize the data when there exists a reasonable, good-faith belief of potential future processing needs, or, in the absence of such purposes

(3) Delete it permanently from our systems to ensure complete data disposal.

NAVIGATING OUR WEBSITE FROM OUTSIDE THE UNITED KINGDOM

It is important to note that the data protection laws in the United Kingdom, as well as in other jurisdictions to which your data may be transmitted, may not offer the same level of protection as those in your country of residence. However, we are committed to taking all necessary measures to ensure that your personal information is handled with the highest standards of privacy and security. By using our services or features, you expressly consent to the transfer of your data to our facilities and to any third-party entities with whom we share it, as outlined in this Privacy Policy, and you acknowledge that such transfers are governed by the applicable legal frameworks in the jurisdictions involved.

CONTACTING US

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by:

  • Emailing us at support@tthholidays.com
  • 2A Cambridge Close, Harmondsworth, West Drayton UB7 0AN
  • Or telephoning us at 020 8145 3151

TTH Holidays | Privacy Notice | 09.11.2024